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Payment

Are there any extra fees that I will have to pay on top of the listed price?

Malaysia’s Tourism Tax (TTx) may apply for foreign passport holders: MYR 10.00 per room, per night, collected at check-in. Malaysian nationals and permanent residents are exempt. Other optional extras are only charged if requested.

Should I print a receipt to show the hotel reception?

No need to print. You can show your booking confirmation email on your phone at check-in. If you prefer, you may also bring a printed copy.

Reservation

What is your refund policy?

What is your refund policy?

It depends on the rate plan you book:

  • Non-Refundable Booking: Not refundable and cannot be amended or modified. No-shows are charged in full.

  • Refundable Booking: Free cancellation/modification up to 3 days before arrival. If cancelled/modified later, or in case of no-show, 100% of the first night will be charged.

Which currency do you accept?

You can view prices in many currencies using the currency selector for reference only. All final prices and payments are processed in Malaysian Ringgit (MYR). Your bank may apply exchange rates or fees depending on your card.


  • About Polaris Suite

    “Spacious city-centre apartments for families and groups.”

  • Book Apartment

    Polaris Suite Kota Kinabalu is an apartment-style stay in a renovated heritage building in the city centre. Ideal for families and groups who want more space, home-style comfort, and a convenient location near Gaya Street and the Waterfront.

     

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